KOJA Design House Ltd Shipping Policy

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed. Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery.

All shortages, damage, production errors, or non-delivery of goods must be notified to us by telephone within 48 hours and confirmed in writing within 3 working days of dispatch.

KOJA Design House Ltd holds no responsibility for items that may be damaged or lost when the customer has requested goods to be left in specific collection locations by DPD, e.g., behind a bin.

Claims for shortages or non-delivery must be supported by the courier’s proof of delivery (POD) and a delivery note indicating that the goods were signed as unchecked, short, or damaged, as appropriate.

All deliveries should be carefully checked upon arrival to ensure the correct garments are delivered, as no responsibility can be accepted thereafter for non-delivery or short deliveries. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

Last edited: 22/05:2024 13:04